Terms of service

My Bruu' Terms of Service

Effective Date: 15/01/2024

Thank you for choosing My Bruu! These Terms of Service ("Terms") govern your use of the My Bruu website, products, and services. By accessing or using our website, purchasing our products, or engaging with our brand, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website and services.

  • Use of the Website:
  • You must be at least 18 years old to use our website or, if applicable, the age of majority in your jurisdiction. By using our website, you represent and warrant that you meet the age requirements.
  • Product Orders:
    • Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or security concerns.
    • Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.
    • Payment: Payment for your order will be processed upon order confirmation. We accept major credit cards and other payment methods as indicated on our website.
  • Shipping:
  • Our shipping policy is outlined in a separate document. Please refer to our Shipping Policy for information on processing times, shipping rates, and delivery.
  • Intellectual Property:
  • The content on our website, including but not limited to text, graphics, logos, images, and software, is the property of My Bruu and is protected by copyright and other intellectual property laws.
  • User Content:
  • By submitting any content to our website or social media channels, you grant My Bruu a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide.
  • Limitation of Liability:
  • My Bruu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.
  • Termination:
  • My Bruu reserves the right to terminate or suspend your account and access to our services for any reason without prior notice.
  • Changes to Terms:
  • We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes acceptance of the updated Terms.
  • Contact Information:
  • If you have any questions or concerns about these Terms of Service, please contact us at mybruutees@gmail.com

Thank you for choosing My Bruu. We appreciate your business!

 

My Bruu' Return and Refund Policy

Effective Date: 15/01/2024

Thank you for shopping at 'My Bruu'. We appreciate the trust you have placed in us by choosing our products. Please read this policy carefully before making a purchase, as it outlines the terms and conditions of our return and refund process.

Non-Return and Non-Refund Policy:

All sales made through 'My Bruu' are final. We do not accept returns or provide refunds for any products purchased on our platform. This policy applies to all products, including but not limited to:

  • Physical goods
  • Digital products
  • Services

Exceptions:

In the event that you receive a damaged or defective product, please contact our customer service within 7 days of receiving the item. We will review the issue and, at our discretion, may offer a replacement or exchange for the same or similar product.

Contact Information:

If you have any questions about our return and refund policy or need assistance with a damaged or defective product, please contact our customer service team at mybruutees@gmail.com or WhatsApp 064 909 6146.

Changes to this Policy:

'My Bruu' reserves the right to update or modify this return and refund policy at any time. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

By making a purchase on our platform, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for choosing 'My Bruu'. We appreciate your understanding and cooperation.

My Bruu' Shipping Policy

Effective Date: 15/01/2024

Thank you for choosing 'My Bruu'. We aim to provide you with a seamless shopping experience, and our shipping policy is designed to ensure timely delivery of your order. Please read this policy carefully before making a purchase.

Shipping Timeframe:

Orders placed with 'My Bruu' are typically processed within 10 business days. Once your order is processed, the estimated shipping time will vary depending on your location. In general, you can expect your order to arrive between 10 and 14 business days from the date of order placement.

Please note that these shipping times are estimates and may be subject to change based on factors beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances.

Order Tracking:

Upon shipment, you will receive a confirmation email containing a tracking number that allows you to monitor the status and progress of your order. We recommend regularly checking the provided tracking information for real-time updates on the location and expected delivery date of your package.

Changes to this Policy:

'My Bruu' reserves the right to update or modify this policy at any time. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

If you have any questions or concerns about our shipping policy, please contact our customer service team at mybruutees@gmail.com or WhatsApp 064 909 6146.

Thank you for choosing 'My Bruu'. We appreciate your understanding and cooperation.