Refund policy

My Bruu' Return and Refund Policy
Effective Date: 15/01/2024
Thank you for shopping at 'My Bruu'. We appreciate the trust you have placed in us by choosing our products. Please read this policy carefully before making a purchase, as it outlines the terms and conditions of our return and refund process.
Non-Return and Non-Refund Policy:
All sales made through 'My Bruu' are final. We do not accept returns or provide refunds for any products purchased on our platform. This policy applies to all products, including but not limited to:
  • Physical goods
  • Digital products
  • Services
Exceptions:
In the event that you receive a damaged or defective product, please contact our customer service within 7 days of receiving the item. We will review the issue and, at our discretion, may offer a replacement or exchange for the same or similar product.
Contact Information:
If you have any questions about our return and refund policy or need assistance with a damaged or defective product, please contact our customer service team at mybruutees@gmail.com or WhatsApp 064 909 6146.
Changes to this Policy:
'My Bruu' reserves the right to update or modify this return and refund policy at any time. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
By making a purchase on our platform, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy.
Thank you for choosing 'My Bruu'. We appreciate your understanding and cooperation.
My Bruu
mybruutees@gmail.com
mybruu.co.za
WhatsApp 064 909 6146.