Shipping policy

'My Bruu' Shipping Policy

All orders will be "Make-to-order" from May 1st 2024.

Effective Date: 1/04/2024

Thank you for choosing 'My Bruu'. We aim to provide you with a seamless shopping experience, and our shipping policy is designed to ensure timely delivery of your order. Please read this policy carefully before making a purchase.

Shipping Timeframe:

Orders placed with 'My Bruu' are typically processed within 15 business days (excluding weekends & Public holidays). Once your order is processed, the estimated shipping time will vary depending on your location. In general, you can expect your order to arrive between 10 and 15 business days (excluding weekends & Public holidays) from the date of order placement.

Please note that these shipping times are estimates and may be subject to change based on factors beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances.

Order Tracking:

Upon shipment, you will receive a confirmation email containing a tracking number that allows you to monitor the status and progress of your order. We recommend regularly checking the provided tracking information for real-time updates on the location and expected delivery date of your package.

Changes to this Policy:

'My Bruu' reserves the right to update or modify this shipping policy at any time. Changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

If you have any questions or concerns about our shipping policy, please contact our customer service team at mybruutees@gmail.com or WhatsApp 064 909 6146.

Thank you for choosing 'My Bruu'. We appreciate your understanding and cooperation.